Do I need to contact ICBC before coming to your shop?
Does rock chip repair make the damage disappear?
A rock chip repair is not purely cosmetic, and the damage will not completely disappear after fix. Although the visual flaw may remain, repairing a crack or chip is essential to stop it from spreading. Left unaddressed, even a small chip can grow over time due to temperature changes, road vibrations, or other everyday stresses on your vehicle.
Does ICBC Cover ADAS Calibration After Windshield Replacement?
ICBC covers ADAS (Advanced Driver Assistance Systems) camera calibration when it is required as a part of a covered windshield replacement under your comprehensive coverage.
How do I know if my chip needs repair or full replacement?
Do you replace window regulators too?
Yes. If your side window dropped into the door because the window regulator or motor failed, we can diagnose and replace both the glass and the regulator mechanism in the same visit. Call us to confirm parts availability for your specific vehicle.
What if the new windshield leaks or makes noise?
Come straight back. Every windshield we install carries a lifetime workmanship warranty, so if anything is not right with the fit or the seal we put it right at no cost to you.
What are the warranty terms?
Our autoglass work includes a lifetime warranty under current ownership covering material manufacturing defects, workmanship, and water leaks (diagnosis charges apply for defects not related to shop performance; presentation of this invoice is required).
What is included with your auto glass replacement service?
To keep your car clean and safe, we use powerful shop vacuums and air compressors to thoroughly remove shattered glass from your seats and carpet, as well as clean your mirrors and top off your washer fluid.
Will ICBC cover OEM or aftermarket glass?
ICBC automatically covers aftermarket glass for glass claims (you need to have comprehensive coverage with ICBC). However, OEM glass is authorized if your vehicle is brand new and you have New Vehicle Replacement plus (optional policy, Division 9). If you have secondary insurance (such as Optiom or Family,…), or there is no aftermarket glass is available for your model, ICBC will also cover OEM glass.
If you request OEM glass outside these conditions, ICBC will only cover the cost of the aftermarket equivalent, meaning you will need to pay the price difference plus your standard deductible out of pocket.